Learning Experience Architect · Nairobi, Kenya

Stop Building Courses. Start Solving Business Problems.

I design learning that changes behaviour — not just ticks a compliance box.

See My Work Start a Project
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Charles Lwanda — Learning Experience Architect
See My Work Start a Project
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Years of
Experience
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Projects
Completed
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Sectors
Served
Training That Changes Behaviour✦ Performance Gap Diagnosis✦ Scenario-Based Learning✦ Government & NGO Projects✦ Corporate eLearning✦ Curriculum Design✦ Learning That Sticks✦
How I Work

Three things I bring
to every engagement.

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Strategic Thinking

I diagnose before I design. Half the time, the real problem isn't a training problem at all.

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Learning Science

Every decision is grounded in cognitive science — spaced practice, retrieval, cognitive load, scenario fidelity.

⚙️

Technical Execution

I build it myself. Storyline 360, Rise, video, job aids — from storyboard to SCORM-packaged delivery.

Selected Work

Case Studies

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Scenario Simulation
When the Algorithm Is Wrong
01

When the Algorithm Is Wrong

C-suite leaders were over-trusting AI outputs. A compliance course would have changed nothing. A judgment simulation did.

●Leaders practiced judgment calls before facing them live
View Case Study ↓
Performance Support
Trained. Certified. Blank.
02

Trained. Certified. Blank.

Staff knew the 47-page SOP. They still froze at point-of-performance. The answer wasn't more training.

●Staff could find and apply the right response without leaving the floor
View Case Study ↓
Branching Scenario
The Conversation You've Been Avoiding
04

The Conversation You've Been Avoiding

61% of direct reports said their manager avoided difficult feedback. A video about feedback wasn't going to fix that.

●Managers practiced difficult conversations before having them with real staff
View Case Study ↓
What I Deliver

Services

01
eLearning Development
Storyline 360, Rise 360, branching scenarios, assessments, SCORM / xAPI packaging.
Enquire →
02
Performance Consulting
Gap analysis, root cause diagnosis, solution design — including recommending against training when appropriate.
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03
Instructional Design
Storyboards, learning objectives, facilitator guides — production-ready for your dev team or vendor.
Enquire →
04
Learning Strategy
Blended learning architecture, Kirkpatrick evaluation, L&D roadmaps tied to business outcomes.
Enquire →
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Real Work, Real Context

Selected outcomes

Senior school tutors left with a facilitation framework they could practice before entering a classroom — not just policy awareness.
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ToT ProgramGovernment — CBC Reform, Kenya
Replaced a 47-page SOP with a 5-minute field guide. Frontline staff could find and apply the right response without leaving the floor.
H
Job Aid RedesignHospitality Sector
Managers reported faster role confidence and fewer early-stage errors after scenario-based onboarding replaced slide-heavy induction training.
B
Sales OnboardingB2B Services Organization
The Lab

How I think about
learning problems.

Short, sharp essays on why most corporate training fails — and what to do about it.

Read The Lab →
01 Your LMS Completion Rate Is a Vanity Metric → 02 The Training That Should Never Have Been Built → 03 Why Most Scenarios Don't Actually Work →
Get In Touch

Let's talk about
the actual problem.

Not the training request. The performance gap. Tell me what people are doing vs. what they should be doing — I'll tell you honestly what will fix it.

Start a Project → Get In Touch →
LinkedIn · About Me · The Lab